Definitions

Bot

A bot is a conversational app that can interact with your users using speech, text, images, videos and other multimedia.

User

An end-user of your bot i.e. your customer.

Channel

A channel is a voice assistant or messaging app where users can converse with your bot. Some examples are Amazon Alexa, Google Assistant, Siri, Facebook Messenger, and WeChat etc. See list of channels supported by Delight. Each unique voice assistant or messaging app is considered one channel.

Conversation

The history of interaction between a user and a bot, such as speech, text and images.

Event

An event is what happens when a user talks to, texts or sends multimedia data to your bot on a channel. When that happens, we will send to your server the details of that event, at the webhook you provided. See event format.

Webhook

Your webhook is the URL we will send event details to.